Return Policy
1. Return Window
Calmart offers a 30-day return window for most items. Returns must be initiated within 30 days of the original purchase date. Some items, such as perishable goods, personalized items, and certain electronics, may have different return periods or may not be eligible for return. Please check the product description for specific return information.
2. Return Conditions
To be eligible for a return, items must meet the following conditions:
- • Items must be in original, unused condition
- • Original packaging and tags must be intact
- • Must include original receipt or proof of purchase
- • Items should be free from damage not caused by shipping
- • Certain items may require original accessories and manuals
3. How to Return Items
To initiate a return, follow these steps:
- 1. Contact our customer service team at +1 213-205-8556 or through your account
- 2. Provide your order number and reason for return
- 3. We will provide you with a return authorization and prepaid shipping label
- 4. Package the item securely and attach the return label
- 5. Drop off the package at any authorized shipping location
4. Refund Process
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card company.
5. Exchanges
We offer exchanges for items of the same value or you can return the item for a refund and place a new order. If you need a different size, color, or model, please contact our customer service team to arrange an exchange. Additional charges may apply if the new item costs more than the original purchase.
6. Non-Returnable Items
The following items cannot be returned:
- • Perishable goods and food items
- • Personalized or custom-made items
- • Digital downloads and software
- • Items damaged by misuse, accident, or normal wear and tear
- • Items without original packaging or tags